Can I change the delivery address when my order has been placed?
It is not possible to change the delivery address once the order has been placed.

What to do when my order is delayed?
If your order is delayed, please have a look at your track & trace provided by the shipping courier for any updates. You are welcome to contact our customer service if you have any further questions.

I didn’t receive an order confirmation. What now?
Please note that it can take a few minutes before you receive your order confirmation, and make sure to check your spam folder. If you have not received an order confirmation within 24 hours, please get in touch with our customer service.

What if I refuse my delivery?
Unfortunately, that does not mean that the parcel will be sent back to us automatically. Instead, it might be destroyed. It is the full responsibility of the customer and we can not refund for refused deliveries.